Topping up is a voluntary contribution to keep the server running. Era Coins are not refunded or exchanged for money.
FREQUENTLY ASKED QUESTIONS
Quick answers about top-ups, the Shop and VIP. Choose a category and open the question you need.
01What payment methods do you accept?
Aceptamos los medios que se muestran al iniciar sesión. Los métodos disponibles dependen de tu país.
If you need help, report it here with your account and the receipt.
02Are there extra fees or taxes when paying?
No. You pay the package price in USD. Your bank may charge you a currency exchange or international purchase fee; that depends on your card.
03Can I get a refund?
Credited Era Coins are not refunded or exchanged for money. If you were charged twice or there was a billing error, let us know and we will look into it.
If you need help, report it here with your account and the receipt.
04How do I get the payment confirmation?
The payment provider sends the receipt to your email. You can also see "Your latest top-ups" with their status on this same page.
05Is it safe to pay on the website?
Yes. Payment is made on the payment provider's secure page (Paymentwall, PayPal or Mercado Pago): South Era never sees or stores your card details.
06What do I do if my payment fails?
Make sure your card has funds and is enabled for online or international purchases, then try again or use another method. If the charge shows up at your bank but the coins did not arrive, see question 08.
07Are there discounts or bonus packages?
Yes: the bigger packages come with bonus Era Coins (1 100 EC (+10%), 2 300 EC (+15%), 4 800 EC (+20%)). The Shop also has limited-time offers.
08I paid and the Era Coins did not reach my account
With card and PayPal they arrive within a few minutes. Cash or bank transfer payments are credited when the bank confirms the payment, which can take a few hours.
If more than 24 hours have passed, report it here with your account and the receipt.
09Do Era Coins belong to a character or to the account?
Account-wide. You can use them on any of your characters and you don't need to leave the game to receive them.
01Where do my purchases arrive?
A My box, the Shop tab inside the game. From there you move it to the inventory of whichever character you want. Pet and ring days start counting when you take them out.
02Can I send a gift to a friend?
Yes. Choose "Gift", enter their character's name and a message: it arrives in their Mailbox with your name.
03What's the difference between Era Coins and South Points?
Era Coins are topped up. South Points are earned by playing; with them the item costs more and arrives bound to your account (not tradable).
04Do I have to be offline to buy?
No. You can buy with the game open: you will see it when you open My box or the Mailbox.
01How is VIP activated?
It arrives as a letter in the in-game Mailbox. When you claim it, it is activated on your whole account for the days purchased.
02What happens if I buy another plan?
The same plan adds days. A higher plan replaces the current one. A lower plan can't be activated while you have a higher one.
03Can I gift VIP?
Yes, from the VIP tab of the Shop: the letter arrives in the Mailbox of the character you choose.
South Era - Support