Who we are
South Era is an online fantasy role-playing game (MMORPG) for PC, Android, iPhone, iPad and web browsers. One account works on every platform.
This policy explains what data we collect, what we use it for and the choices you have about it.
Data we collect
- Account data: username and password. The password is stored by the game server and is only used to sign in.
- Your email address, if you choose to give it, to recover your account and send you notices about it.
- Game data: characters, items, progress and in-game activity.
- IP address and connection logs, to protect accounts and detect cheating.
- Basic device information (platform, operating system version and screen), so the game works well on your device.
- The messages you send in the in-game chat. The server delivers them to other players and may keep them for a while for moderation.
- The reports you send and the reports other players send about you.
Party voice chat
- The microphone is only used while you turn it on in the game.
- Audio is sent in real time to your party members through a voice service (LiveKit). We do not record or store the audio.
- The game never uses the camera. On iPhone and iPad the camera permission text appears only because the voice library includes it.
How we use your data
- To create and maintain your account and characters.
- To run the game, the chat and the online features.
- To protect accounts, prevent fraud and detect cheating.
- To review reports and moderate the chat.
- To answer your support requests.
- To fix bugs and improve device compatibility.
Payments
Purchases on the website are processed by third-party payment providers: Paymentwall, Mercado Pago and PayPal. We never receive or store your card numbers.
We only receive the payment confirmation so we can deliver what you bought to your account. Each provider handles your data under its own privacy policy.
What we do not do
- We do not sell your personal data.
- We do not use advertising tracking.
- We do not include third-party advertising SDKs.
Who we share data with
Only with the services needed to provide the game: the hosting of our servers, the party voice service and the payment providers. We may also disclose data when the law requires it.
How long we keep data
We keep your account data for as long as the account exists. Connection, security and chat logs are kept for a limited time and then deleted.
Deleting your account
- In the game: sign in and, on the character screen, choose "Eliminar cuenta" (Delete account). We will ask for your password to confirm.
- Through support: write to us through the contact channels on this page and ask us to delete it.
When an account is deleted, we erase its data and characters, except what the law requires us to keep.
Your rights
You can ask us for a copy of your data, or to correct or delete it. Write to us through the contact channels and we will reply.
Children
South Era is not directed at children under 13, and we do not knowingly collect data from children under that age. If you believe a child under 13 has created an account, let us know and we will delete it.
Security
We protect data with reasonable measures, such as restricted access to our servers and encrypted connections (HTTPS) on the website. No system is completely secure: use a password you do not use for other services.
Changes to this policy
If we change this policy, we will publish the new version on this page with its date.
Contact
For questions, reports or requests about your account or your data, email us at:
You can also reach us through:
- Support on this website: use the "Support" button shown on every page.
- In the game: tap a player's name in the chat and choose "Reportar" (Report).
South Era - Support